
FAQ
Frequently Asked Questions
Quick answers about transport requests, refrigerated shipments, warehouse solutions and the data needed for an offer.
Do you work only in Bulgaria?
The focus is Bulgaria and European routes. Exact coverage depends on cargo type, timing and available partner capacity.
Can I request refrigerated transport?
Yes. For fruit, vegetables and other sensitive goods, temperature regime, packaging and time windows are clarified in advance.
What information is needed for an offer?
Route, date, cargo type, dimensions, weight, pallet count, temperature needs, loading conditions and a contact for follow-up.
Do you provide warehousing?
Yes. Depending on the project, receiving, storage, cross-dock or dispatch can be organized through an appropriate warehouse partner.
How is the price calculated?
Pricing depends on route, distance, cargo weight, volume, vehicle type, loading conditions, storage needs, documentation and the requested delivery window.
Can you handle partial loads?
Yes. Partial loads and palletized shipments can be reviewed when the cargo profile, timing and route allow efficient carrier coordination.
What cargo details should I send first?
Send origin, destination, loading date, delivery deadline, cargo type, pallet count, total weight, dimensions, packaging, receiver contact and any access restrictions.
Do you work with agricultural products?
Yes. The company activity includes logistics and trade flows for fruit, vegetables, grain, seeds and other seasonal agricultural products.
Can you organize cold chain storage?
Cold chain storage or temperature-controlled handling can be reviewed according to product type, temperature regime, expected dwell time and partner availability.
Do you support international shipments?
Yes. International routes are reviewed according to cargo type, route, timing, partner capacity, documents and any required forwarding or customs-related support.
Can you help with transport documents?
Yes. Forwarding and document support can include reviewing cargo instructions, carrier communication, delivery details and receiving confirmation.
What if the cargo needs fast delivery?
Express options are reviewed based on pickup time, delivery window, vehicle availability, route distance and whether the cargo can be loaded without delay.
Do you offer regular B2B routes?
Recurring routes can be planned for clients with predictable volumes, regular pickup locations, warehouse flows or repeated delivery windows.
Can you combine transport and warehouse steps?
Yes. Combined logistics can include pickup, storage, cross-dock, sorting, dispatch and final delivery when the route or cargo flow requires it.
What affects delivery timing?
Timing is affected by vehicle availability, loading access, route distance, border or terminal delays, unloading windows, documentation and cargo handling requirements.
Can I request cargo insurance?
Cargo insurance can be reviewed as an additional requirement. The final option depends on cargo type, declared value, route and partner conditions.
How quickly can I receive a response?
Response time depends on how complete the request is. Clear cargo, route, timing and contact details help the logistics team review the request faster.
Which service package should I choose?
Choose Economy or Standard Road for regular pallet cargo, Express Road for urgent shipments, Cold Chain for fresh goods, Warehousing packages for storage needs and Full Service Forwarding for complex flows.
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EXLOGISTICS2024 LTD